: Tools To Make Value Flow To The Customer
Value is what customers expect from any company when they buy a product. The product has value when it meets the expectations or requirements of the customer. The expected value is not easy to determine for new products and services, but needs to be done. This can be done with the help of surveys, focus groups and other techniques....

: The Kaizen Philosophy
Simply put, Kaizen is a philosophy of continuous improvement. The more popular way of applying Kaizen is by undertaking blitz or focused bursts for the improvement in business. In the Japanese context, it is applied to every aspect of life, but the major utility you will find in America is mostly for work processes....

: Six Sigma Training For The Banking Industry
Six Sigma has developed and shown good results in the manufacturing industry. However, the concepts and tools of Six Sigma are such that they can be used in any industry; service, banking, help desk functions and many more. In the banking sector, it gives a major boost the quality of services rendered....

: Role of Facilitators, Mediators and Arbitrators in Six Sigma Projects
In any organization, the most important resource is the human resource. And with human nature comes the situations of disputes. In Six Sigma projects, we will find situations where there is a need for dispute resolution. The reasons for disputes vary; it maybe distrust among individuals or rivalries....

: Managing The Change To A Continuously Improving Culture
Six Sigma is a methodology for solving complex situations, as well as for continuous sustained improvements. Continuous improvement is about small improvements undertaken in the organization at various levels at the micro level of process and practices. It is about bringing about small changes that can improve the quality of the processes and the output as well....

: Making The Best Use Of Process Improvement Consulting
There are often times when companies want to bring about changes in organizational culture. They want to make improvements in the overall processes and bring about a quality culture like Six Sigma to the system. This is when they must decide if they should hire an external or an internal business consultant....

: DMAIC Project Selection Using A Systematic Approach
The DMAIC methodology for Six Sigma has been applied well to the manufacturing industry. Its utility as a process has been proved beyond doubt but a systematic approach to project selection is what needs more consideration. While cost and efficiency has to be managed well by the Six Sigma Black Belts, a systematic approach to DMAIC methodology can prove to be highly efficient....

: How To Project Manage Like A Professional, Even If You're Not
As the old saying goes if you fail to plan, you plan to fail and this is an excellent ethos for any new project manager. Careful preparation rather than jumping straight in at the deep end can save you and your team, time, money and effort....

: Using Interviews To Shape Six Sigma Deployment
A Six Sigma initiative will be successful when it becomes a way of life for the entire organization. The executives, champions, Black Belts and Green Belts and the Master Black Belts have to undertake the deployment in a planned manner to ensure this. All organization members, from the CEO to the end users, should be involved in the process....

: The Concept Of Zero Defects In Six Sigma
We have often heard the concept of zero defects in relation to Six Sigma. Six Sigma is defined as 3.4 defects per million opportunities, allowing for a process shift up to 1.5 sigma....