: Quality Function Deployment for Competitive Advantage
In today's competitive environment, companies fall short when they just concentrate on giving what the customer wants and do not consider the need to exceed these desires. Truly listening to the voice of the customer (VOC), and providing accordingly, is one way to ensure that competitive advantage....

: Measuring And Improving Service Processes With Six Sigma
Services are primary to any organization, be it manufacturing, financial or service sector. Loan processing in financial institutions, the accounts departments in manufacturing companies and recruitment units of all sorts of companies are nothing but the services processes of the organization....

: Involving Finance in Six Sigma - Do It Early and Fully
Six Sigma projects claim to reduce costs and increase savings. However, assumptions are not enough - there should be sound proof. Organizations need to measure the financial benefits achieved from the project implementation. Who else would be a better candidate for assessing this financial change but the finance department?...

: Guidelines For Making Lean Six Sigma Work In Sales
For a long time, Lean Six Sigma has been implemented in the manufacturing and engineering sectors. One recent area of implementation is sales departments. It has been proven by successful implementations in various companies that Six Sigma can be equally effective in the sales process....

: 10 Eternal Truths of Project Management
In the life of any project, big or small there's a number of 'unexpected's' an experience project manager will learn to expect....

: Things A Six Sigma Green Belt Should Know
One of the improvements of Six Sigma is the definition of quality management functions. Six Sigma borrows terms from martial arts ranking terms to identify several roles for its successful implementation. You will find Executive Leadership, Champions, Master Black Belts, Experts, Black Belts, Green Belts and Yellow Belts....

: The Champion's Role In Successful Six Sigma Deployments
For the successful deployment of Six Sigma projects, the roles and responsibilities through the various phases should be well defined....

: Six Sigma: Choosing The Best Method For Listening To The Customer
The success of Six Sigma is dependent upon the quality given to the customer. A Six Sigma project starts and ends with the customer. To determine the quality expected and to understand the process, input, output, and changes required, companies need to listen to the customer properly....

: Six Sigma Black Belt Candidate Qualities
When you decide to implement Six Sigma, you have to consider people for various roles like master black belts, Black Belts, Green Belts and so on. You need to decide who will be trained as Black Belts. Black Belts work under the Master Black Belts to apply the Six Sigma methodology to specific projects, and they are involved in project execution....

: Managing Six Sigma Change Resistance
The natural and normal reaction to change is resistance. Change management and business leaders often undermine the level of comfort of their employees. Individuals have a limit on how much change they can take. If not managed correctly, it can become the barrier to the success of any Six Sigma project....