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: Telephone Customer Service Training
The phone call can be the first connection a customer has with a business. This is their chance to make a great first impression through telephone customer service training. This article describes how answering the phone seems simple, but telephone etiquette and customer service require training, rehearsal and employee accountability....
The phone call can be the first connection a customer has with a business. This is their chance to make a great first impression through telephone customer service training. This article describes how answering the phone seems simple, but telephone etiquette and customer service require training, rehearsal and employee accountability....
: Introduction to Call Center Services
Technology is what makes the world go round today. It is the factor for the exponential growth of markets, industries, companies, and products. Technology is what eases the lives of people, and, ironically, it is also what causes us considerable pain....
Technology is what makes the world go round today. It is the factor for the exponential growth of markets, industries, companies, and products. Technology is what eases the lives of people, and, ironically, it is also what causes us considerable pain....
: Call Center Best Practices In Your Hands Now
It is relatively simple to measure ROI i.e. return on investment with sales team but lots of call centers see their tech support teams operating at the loss to organization....
It is relatively simple to measure ROI i.e. return on investment with sales team but lots of call centers see their tech support teams operating at the loss to organization....
: Improve Your Customer Service And Retain The Customers You Have
Lousy customer service is rampant in all industries. Every business owner, manager and professional needs to step back from their daily forest and take a hard look at their own level or customer service....
Lousy customer service is rampant in all industries. Every business owner, manager and professional needs to step back from their daily forest and take a hard look at their own level or customer service....
: Do You Use Customer Satisfaction Surveys?
In a survey of over 2000 senior human resource executives (Novations Group), 2 out of 3 organizations are experiencing growing demand for customer service training. Do you survey your customers?...
In a survey of over 2000 senior human resource executives (Novations Group), 2 out of 3 organizations are experiencing growing demand for customer service training. Do you survey your customers?...
: We, The People, Make A Difference
As I've often said, what distinguishes one company from another in today's competitive marketplace is its relationship with the customer--in other words, customer service....
As I've often said, what distinguishes one company from another in today's competitive marketplace is its relationship with the customer--in other words, customer service....
: The Signs of Service: Master "Sign Language"
I was visiting a client for the first time, Union Sanitary District, 40 miles from my office in the San Francisco Bay Area, in an industrial part of Union City, bounded by swampland and factories. But...
I was visiting a client for the first time, Union Sanitary District, 40 miles from my office in the San Francisco Bay Area, in an industrial part of Union City, bounded by swampland and factories. But...
: Customer Service Primer: 21 Tips for Service Excellence
You don’t need a million dollar marketing budget or even a large staff to deliver great customer service. Whether yours is an organization of 1,000 employees or just one, you can deliver the kind of...
You don’t need a million dollar marketing budget or even a large staff to deliver great customer service. Whether yours is an organization of 1,000 employees or just one, you can deliver the kind of...
: Increase Customer Loyalty By Giving Away Freebies
Small businesses struggle with ways to increase customer loyalty and earn the repeat business from local clients. Here are some tips......
Small businesses struggle with ways to increase customer loyalty and earn the repeat business from local clients. Here are some tips......
: Brainstorm Ideas That Will Set Your Business Apart From The Crowd
Business and the world are moving at warp speed. That means that every business must be able to meet the changing needs and want of customers quickly. Learn how....
Business and the world are moving at warp speed. That means that every business must be able to meet the changing needs and want of customers quickly. Learn how....
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